Privacy Policy
Sticker Doctor is built to do one job well without hoarding your data. We collect the little we need to run the tool and bill fairly, we don't sell your data, and — importantly — we don't keep your artwork. This policy explains what we collect, how your uploads are handled, who we work with, and the rights you have.
1. Who this applies to
This policy covers sticker.doctor and the Sticker Doctor web app (the "Service"), operated by Sticker Doctor LLC, a New Jersey limited liability company ("we," "us"). Contact us any time at rick@sticker.doctor.
2. What we collect
| What | Why |
|---|---|
| Your email address | To sign you in with a magic link, tie your plan and usage to your account, and — if you don't opt out — send occasional product email (see below). |
| Images you upload | To remove backgrounds and generate cut lines. We process them and hand back your file — we don't store the images themselves (see section 3). |
| Usage / metering data | A record of your exports so we can count downloads against your plan. This includes timestamps and a one-way fingerprint (a hash) of each design, not the artwork itself. |
| Billing data | If you subscribe, our payment processor (Stripe) handles your card details — we never see or store your full card number. We store your Stripe customer ID and your plan, status, and billing dates. |
| Product analytics | Basic, privacy-respecting usage events (pages viewed, key actions) to understand what's working and fix what isn't. |
| Technical data | Standard server logs and your IP address, used to keep the Service secure and to rate-limit abuse. |
3. How your uploaded artwork is handled
The only thing we keep tied to a design is a one-way cryptographic hash (a SHA-256 fingerprint) of the file. A hash lets us recognize that "this is a design you've already exported" — so re-downloads stay free and we count your plan correctly — but it can't be turned back into your image.
4. How we use your information
- To provide the Service — sign-in, background removal, cut lines, and exports.
- To count downloads against your plan and enforce fair limits.
- To process payments and manage your subscription.
- To keep the Service secure and prevent abuse (including rate-limiting sign-in emails by email address and IP).
- To improve the product and support you.
- To send you account and, if you haven't opted out, occasional product email.
5. Email you'll get
Transactional email — like your sign-in magic links and billing notices — is part of using the Service. When you first enter your email, we may also add you to "Doctor's Notes," a short monthly note with cut tips, material reviews, and new features. Every marketing email has a one-click unsubscribe, and unsubscribing never affects your account or your sign-in links.
6. Cookies
We use a small number of cookies. An essential cookie stores your signed-in session so the tool knows who you are — the Service can't work without it. We also use analytics cookies to measure product usage. We don't use advertising cookies and we don't sell your data.
7. Who we share data with
We don't sell your personal information. We share only what's necessary with service providers ("subprocessors") who help us run Sticker Doctor:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing and subscription billing |
| PhotoRoom | AI background removal on uploaded images |
| Loops | Sending transactional and product email |
| PostHog | Product analytics |
| Vercel | Hosting and delivery |
| Neon | Database (accounts, usage records) |
Each provider handles data under its own terms and privacy policy. We may also disclose information if required by law or to protect the Service and its users.
8. How long we keep data
We keep your account data (email, plan, usage records) while your account is active. Uploaded images are not retained after processing. Billing records are kept as long as needed for tax and accounting. When you delete your account, we remove your personal data within a reasonable period, except where we're required to keep certain records by law.
9. Your rights
Wherever you live, you can:
- Access the personal data we hold about you;
- Correct inaccurate data;
- Export a copy of your data;
- Delete your account and personal data;
- Opt out of product email at any time.
To exercise any of these, email rick@sticker.doctor and we'll take care of it. If you're in the EU/UK, we act as the data controller for the account data described here and rely on your consent and our legitimate interest in operating the Service; you also have the right to complain to your local data protection authority. If you're in California, we don't sell or share your personal information as those terms are defined by the CCPA.
10. Security
We use industry-standard measures to protect your data: encrypted connections, hashed (not stored) magic-link tokens, session cookies that aren't readable by scripts, and access controls on our systems. No online service is perfectly secure, but we work to keep your data safe and to limit what we collect in the first place.
11. Children
Sticker Doctor isn't intended for anyone under 16, and we don't knowingly collect data from children. If you believe a child has given us personal data, contact us and we'll delete it.
12. International users
Sticker Doctor is operated from the United States, and our providers may process data in the US and other countries. By using the Service, you understand your data may be processed outside your home country under the safeguards our providers maintain.
13. Changes to this policy
We'll update this policy as the Service changes. When we make material changes, we'll revise the "Last updated" date above and, where appropriate, let you know.
14. Contact
Questions about your privacy or this policy? Email rick@sticker.doctor.